Modbap sells two kinds of thing, and they return differently.
Where a section names one of the two, it applies only to that one.
Software licensed by a key can be refunded until the key is registered. Sample packs, WavPaks and eBooks are a final sale. A key that has not been registered can be disabled, so nothing has changed hands; a file that has been sent cannot be taken back.
Every Modbap plugin has a free 14-day trial, and the installers are a public download. The trial is not a limited version: it is the full processor, every control, and full audio quality for the whole 14 days, followed by a further 7-day demo period in which short silences interrupt the audio. What a license adds is the preset library and the ability to save, load and import presets.
The trial runs independently for each plugin and does not begin until you start it, so evaluating one plugin costs you nothing on any other. We ask you to use it. It exists so that nobody has to buy a plugin to find out what it sounds like.
A purchase can be refunded within 30 days, provided its license key has not been registered.
Registering a key is the point of no return. It grants the entitlement permanently to one Modbap Hub account, and the license file it produces is a signed, perpetual record that works offline and cannot be recalled. There is no deactivation step and no way to withdraw an entitlement once it has been claimed. An unregistered key can be disabled, so a refund is clean; a registered one cannot, so the sale is final.
If you are unsure whether a key was registered, open a case and we will tell you.
These are a final sale. They carry no license key and nothing is returned: the files are yours the moment the order completes, and a copy cannot be given back. Please buy them deliberately. Every pack has an audio demo, and we are glad to answer a question about content or format before you order rather than after.
Two narrow exceptions:
If a plugin will not install, will not authorize, or does not function as described, and support cannot resolve it, you are entitled to a remedy whether or not the key was registered. Nothing here limits your legal rights where a product is faulty or is not as described.
If you bought the same plugin twice, or bought one you already owned through a bundle or suite, tell us and we will refund the duplicate.
A discounted price does not change any of the above. Sale pricing does not make a purchase non-refundable where this policy says it is refundable.
Modbap Modular warrants all products to be free of manufacturing defects related to materials and/or construction for a period of one (1) year following the product's purchase date by the original owner as certified by proof of purchase (i.e. receipt or invoice).
This non-transferrable warranty does not cover any damage caused by misuse of the product, or any unauthorized modification of the product's hardware or firmware.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Modbap Modular reserves the right to determine what qualifies as misuse at their discretion and may include but is not limited to damage to the product caused by 3rd party related issues, negligence, modifications, improper handling, exposure to extreme temperatures, moisture, and excessive force.
To start a return, you can contact us via our support hub. If your return is accepted, we'll send you a RMA #, as well as instructions on how and where to send your package. Items sent back to us without first requesting a RMA # will not be accepted.
Repair items inspection and troubleshooting will apply when the item arrives. If it is determined it can be repaired it will be repaired and returned to the customer. If it is determined that the unit should be replaced instead, the unit will be replaced and returned to the customer.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return shipping is at the customer's expense. We cannot accept returns on sale hardware or on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If a refund is required, refund will be issued (not including shipping) after the returned item is received and inspected for blemishes and/or damages. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There will be a 15% restocking fee if there are any blemishes, rack rash etc. (Not for DOA units.)
Nothing in this policy affects any right you have under the law where you live that cannot be given up.
Whatever a support conversation says, this policy and, for software, the Software License Agreement govern.
Anything bought from a reseller, dealer or distributor is refunded by that seller under their terms. We cannot refund a purchase we did not take payment for, though we can still help with anything technical.
Sign in at hub.modbap.com and open a support case with your order number and the reason. A person reads every request. For software we would rather hear about the problem first: a good share of refund requests turn out to be an installation or license-file issue that takes minutes to resolve, and you keep the plugin.
